0

Discussion topic: Sky Q Changes to satellite dishes

Reply
This message was authored by ROBERTSTINTON This message was authored by: ROBERTSTINTON

Sky Q Changes to satellite dishes

Colleagues, I am new to this game so please bear with me. I have been offered a free upgrade from Sky+ to Sky Q. Apparently Sky have to make alterations to the satellite dish. My problem is that the dish is a communal dish owned by the local authority. I am assuming I need permission from the authority before Sky can touch it. Does anyone have any experience of this please?  Robert

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky Q Changes to satellite dishes

Posted by a Superuser, not a Sky employee. Find out more

If you communal dish does not have the ability to handle Sky Q then the you'll need to ask the people who manage the dish as Sky don;t touch communal equipment

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
ROBERTSTINTON
Topic Author
This message was authored by ROBERTSTINTON This message was authored by: ROBERTSTINTON

Re: Sky Q Changes to satellite dishes

Annie. Not sure if I have replied already but just to say thanks for your reply, very helpful, I will get in contact with the local authority and Sky to see if the dish is compatible with Sky Q. Regards. Robert

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Q Changes to satellite dishes

Posted by a Superuser, not a Sky employee. Find out more

Sky have a database of those multi occupancy dwellings which are known to be Sky Q compatible so they may be able  to tell you.

This message was authored by nigea99 This message was authored by: nigea99

Re: Sky Q Changes to satellite dishes

Posted by a Superuser, not a Sky employee. Find out more

hi @ROBERTSTINTON 

 

It is different for communal Systems

 

They don't change the LNB (the electronic bit on the dish) like they do with individual dishes.

 

For communal systems the LNBs already supply all the necessary signals for each band & polarity to the communal system distribution systems

 

For these systems it is a question of whether the signal strength is good enough (it needs to be very slightly higher for Q) & whether the distribution system can respond to the dSCR commands made from the SKY Q box

 

Some newer systems can already work with SKY Q

 

Older systems can, usually, be adapted using a small 'adapter' that SKY will fit if needed - these are usually placed in the distribution cupboards for your apartment - this the permission you will need. It will then depend whether the signals are good enough and whether there is room & power in the cupboard for the adapter - although sometimes the power needed by the adapter can be supplied by a 'power inserter' from your apartment

 

I am afraid that is the limit of my knoweldge - if you have further specific technical questions I will tag our kind expert @Godfrey     

This message was authored by nigea99 This message was authored by: nigea99

Re: Sky Q Changes to satellite dishes

Posted by a Superuser, not a Sky employee. Find out more

@ROBERTSTINTON 

 

As an aside, you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

ROBERTSTINTON
Topic Author
This message was authored by ROBERTSTINTON This message was authored by: ROBERTSTINTON

Re: Sky Q Changes to satellite dishes

Thank you to all those who replied to my post. Very very helpful. Much appreciated. Robert

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion