Sky Q Box won’t turn on after being put on standby. Sometimes is un responsive when watching tv.

[Lordspud]

Sky Q Box won’t turn on after being put on standby. Sometimes is un responsive when watching tv. 
only way to correct problem is to unplug at mains, wait a couple of minutes and switch back on. 

[oldfella]

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@Lordspud wrote:

Sky Q Box won’t turn on after being put on standby. Sometimes is un responsive when watching tv. 
only way to correct problem is to unplug at mains, wait a couple of minutes and switch back on. 

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Hi @Lordspud 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Lordspud]

Thanks. Have tried that. We'll see if that helps. 

[Applehead]

After getting a message saying that I have no internet connection even though my internet is working perfectly around the house i done a reset on the sky Q box and after I done it the sky box won't turn on it's completely dead.