Sky Q Box turning off

[Wills33]

Have an issue where Sky Q box keeps randomly turning itself off, have tried updating software, turning on / off power after which it's OK for 20min and then turns itself off....novelty is now wearing particularly thin...help please?

[Greenfingers001]

Hi there @Wills33 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147