Sky Q Box keeps turning off

[Hawk431]

Our Sky Q box has developed an annoying habit of turning itself off whilst we are watching an app through it, be it Netflix, iPlayer or Disney+ 

We had the same problem last year but found a fix with the standby settings, this hasnt worked this time round and it is becoming more frequent that the screen just goes blank and we have to turn it off and on again.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[Sky131]

I'm having the same issues with the screen going black and needing to be turned off and on again. Are you able to help me resolve this issue please?

[Holly3094]

Did you have any joy with fixing this. Ours has started doing it when watching programs on apps.