My Sky Q box freezes on Standby (yellow light on) and will not respond to the Remote. I have checked the remote, and put new batteries.
I have to swith off and restart Q box nearly every time.
It also freezes whilst in use. If I for instance I watch a netflix program and then exit Netflix. Say I had previously been watching BBC2 then the system is frozen on BBC2 and I can't select anything else.
I realised that the Sound bar Base speaker was on top of the Q box and with the warmer weather it was overheating. Re- rranged setup and then updated the software, had to do this twice, but now all is well.
Thanks for your advice and help, much appreciated.
My Sky Q box freezes on Standby (yellow light on) and will not respond to the Remote. I have checked the remote, and put new batteries.
I have to swith off and restart Q box nearly every time.
It also freezes whilst in use. If I for instance I watch a netflix program and then exit Netflix. Say I had previously been watching BBC2 then the system is frozen on BBC2 and I can't select anything else.
Follow the instructions here and if it still doesn't work it'll show you how to order a replacement box:
I realised that the Sound bar Base speaker was on top of the Q box and with the warmer weather it was overheating. Re- rranged setup and then updated the software, had to do this twice, but now all is well.
Thanks for your advice and help, much appreciated.
