This discussion topic has been answered Discussion topic: Sky Q Box Ethernet Connection (Not Mini)
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Message posted on 28 Apr 2025 09:59 PM
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I have a full fibre broadband connection with Zen Internet. I've connected the router (Fritzbox) to the Sky Q Box with an ethernet cable, turned off the WiFi on the SkyQ Box and gone through the wired connection setup menu, but the box can't find and IP address. I've power cycled both the router and the box but that makes no difference.
I've gone back to a WiFi connection until I can solve the issue.
Any ideas?
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Message posted on 01 May 2025 11:40 PM
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New Ethernet cable fixed the problem straight away.
Top tip: Old cables with phone socket type connectors ARE NOT Ethernet cables.
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Message posted on 28 Apr 2025 10:12 PM
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Re: Sky Q Box Ethernet Connection (Not Mini)
It took a few attempts for me.
tried setting a fixed address?
do other devices get an address ok using the same cable?
Message posted on 28 Apr 2025 10:22 PM
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Re: Sky Q Box Ethernet Connection (Not Mini)
I'll check the cable out on a laptop - hopefully it's that simple!
Message posted on 01 May 2025 11:40 PM
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New Ethernet cable fixed the problem straight away.
Top tip: Old cables with phone socket type connectors ARE NOT Ethernet cables.
Message posted on 02 May 2025 01:46 AM
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Re: Sky Q Box Ethernet Connection (Not Mini)
😆 no, indeed not
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