Sky Q Apps pixelating

[virmana]

I got a new sky q box, that solved the problem for me. Found it strange when the sky chat support person said it wasn't possible to order a new sky box, when i had repeatedly told him that the box was literally on the way. They are shockingly clueless.

[Chodley]

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@Carmel25 wrote:

I pay out for mini boxes because not every TV I own is a smart TV. I like to watch ITV news in a morning in my dining room and this is affected too. I should be able to watch a sky recording with the amount of money I'm paying for this service.  I have watched prime through my main box without any pixelating and then other times had problems with sky Internet and buffering as prevented me watching which is very frustrating. I've spoken to sky again this evening and they are sending open reach engineer now to check sky fibre in an attempt to check it's all connected properly.

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I do the same actually, that's one place I do use the apps.

Do the minis have the problem too though?

[JibbaJoy]

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@Nynja+Squirrel wrote:

Just received a new box yesterday - still have artifacts on Amazon Prime, not tried the other apps yet.

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@Nynja+Squirrel  does the new box have an external PSU?

I only ask because AFAIK any box that does not have an external PSU may suffer from pixelation issues.

To be more precise:

version 1, the origonal box, has internal psu and had this issue;

version 2 has an external psu and doesn't have this issue (caveat - at least none reported yet!):

version3 has an internal psu and has this issue.

[Carmel25]

They said the same to me yesterday evening. The problem is I reported this bsck in the summer but each time I phone it's like a new problem.

As regards mini boxes,  yes I have had pixelating problems with sky recordings from my planner, must check the apps out and see.

Also I think sky customers would feel alot happier about the problem if sky's response was consistent.

Earlier this year one advisor said she'd calculate compensation and phone me back, however that didn't happen. The complaint procedure seems non existent.

I will see what open reach engineer finds or not finds and try again. I will also ask for a box replacement and check out my mini boxes too.

[Carmel25]

I did tell them there was 58pgs on here if they'd like to look and that there was also some great captured images that someone had kindly posted on here too.

[Carmel25]

• Mini box watching recording from my planner. So pating for mini boxes in other rooms is also problematic 

  

 

[Carmel25]

 

 in addition

 To pixelation problems on apps o have also tried to explain that I also have problems with sky recordings..itv is the worse. This photo is from my mini box. Despite this going on now since the summer and is not just affecting my apps I think it is outrageous that 1. Every time I phone I'm treated like it's a new problem, 2. The advisors should now be aware of this problem when people phone to report this problem and 3. It's about time we were compensated monthly until the problem is rectified. I'm paying 110 pm to watch a tv like this. Internet dropping frequently for a few mins and saying it's loosing connections. Apps pixelating. It's not good enough. There appears to be no one to complain to. I think it's about time sky put a message on all sky box services apologising to all customers experiencing problems,  explain yr trying to rectify it and offer discounts whilst it's being sorted. Not every sky customer comes on here.

[Essexed]

Just spoke to techincal and was told that they are aware of the issue but don't know when it will be fixed - no other help what-so-ever.

Then asked to speak to someone about cancelling - then as if by magic I can get a replacement box sent out!

Will update when I get a new one.

[Daniel0210]

@Essexed 

Don't forget to remove the viewing card from the current box before DPD drive off with it. 

[Essexed]

Thanks for the reminder Daniel, I have an engineer coming - this was quicker than them sending the boxes out!

[Meldrewman]

When I had a box change the engineer showed me the notification regarding the issue which he said was sent to ALL staff. 

Obviously hasn't been read by the majority of them! 🤬

[Bob+Niro]

@Carmel25 That's terrible. I would say you definitely need a new box. In relation to complaints it's  a waste of time phoning in a complaint. You need to put it in an email. The advantage there is it will be allocated to one person to deal with it so you won't have the issue of always talking to different people and their inconsistent replies. I only have the complaints email address for ROI customers but someone here posted the UK email address a while ago or perhaps someone else might know it to save you trawling back to posts. I hope it gets sorted for you and there are many here who share your frustration.

[Bob+Niro]

@Meldrewman can you recall what the notification said?

[Meldrewman]

No! He was very guarded with his device - I was ready to take a pic but no opportunity. 

He just intimated that the problem was wee known and publicised within Sky. 

[Govee]

@Meldrewman I said in a post here way back, that the engineer had shown me a circular saying nothing can be done as it is a software issue, also changing the box won't help ( although I insisted he did)

The circular was for engineers not all staff though!