Sky Q App Amazon Prime

[TrebleTA]

So on my Sky Q box I've noticed when using Amazon Prime, that my picture will degrade and go blocky as I am viewing, only happens on prime, that I have noticed.

[Invisiblename]

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@TrebleTA wrote:

So on my Sky Q box I've noticed when using Amazon Prime, that my picture will degrade and go blocky as I am viewing, only happens on prime, that I have noticed.

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As that's a streaming service, have you tried restarting your internet router?

[TrebleTA]

It's just the Sky Q app, if I use the app in the tv there is no problem.

[Invisiblename]

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@TrebleTA wrote:

It's just the Sky Q app, if I use the app in the tv there is no problem.

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Understood, but it could still be an issue with the internet connection between your router & Sky box; restarting your router would rule that out

[TrebleTA]

Yes it's been rebooted, more than once over the time I have noticed.

[Invisiblename]

@TrebleTA  What other apps have you tried? Is the BBC iPlayer ok?

[TrebleTA]

Netflix, Paramount+, Disney +, BBC iPlayer, YouTube are the other apps I use no problem, just Amazon Prime.

[xenon81]

I always find Amazon Prime's performance to be quite poor via Sky, the other apps are all OK, and Prime is also fine on other platforms.

[Invisiblename]

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@TrebleTA wrote:

Netflix, Paramount+, Disney +, BBC iPlayer, YouTube are the other apps I use no problem, just Amazon Prime.

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With all the other apps working ok, I'm at a loss as what to suggest, apart from maybe use your TVs Amazon Prime app (assuming you have a smartTV)

[TrebleTA]

Aye it seems to be very little buffering, if I watch a program and pause and try to go back a bit, hell breaks lose.

Yet if I start a program and fast forward from the start all is fine.

I'm guessing it's the same with the picture quality, all starts fine then 20 min in it starts here and there.