0

Discussion topic: Sky Q App Amazon Prime

Reply
This message was authored by: TrebleTA

Sky Q App Amazon Prime

So on my Sky Q box I've noticed when using Amazon Prime, that my picture will degrade and go blocky as I am viewing, only happens on prime, that I have noticed.

Vodafone FTTP. Sky Q UHD to Samsung QE55S95BAYXXU , Sky Q Mini.
Reply

All Replies

This message was authored by: Invisiblename

Re: Sky Q App Amazon Prime

Posted by a Superuser, not a Sky employee. Find out more

@TrebleTA wrote:

So on my Sky Q box I've noticed when using Amazon Prime, that my picture will degrade and go blocky as I am viewing, only happens on prime, that I have noticed.


As that's a streaming service, have you tried restarting your internet router?

I am just another Sky customer!
Avatar for TrebleTA
Level 5 icon
Topic Author
This message was authored by: TrebleTA

Re: Sky Q App Amazon Prime

It's just the Sky Q app, if I use the app in the tv there is no problem.

Vodafone FTTP. Sky Q UHD to Samsung QE55S95BAYXXU , Sky Q Mini.
This message was authored by: Invisiblename

Re: Sky Q App Amazon Prime

Posted by a Superuser, not a Sky employee. Find out more

@TrebleTA wrote:

It's just the Sky Q app, if I use the app in the tv there is no problem.


Understood, but it could still be an issue with the internet connection between your router & Sky box; restarting your router would rule that out

I am just another Sky customer!
Avatar for TrebleTA
Level 5 icon
Topic Author
This message was authored by: TrebleTA

Re: Sky Q App Amazon Prime

Yes it's been rebooted, more than once over the time I have noticed.

Vodafone FTTP. Sky Q UHD to Samsung QE55S95BAYXXU , Sky Q Mini.
This message was authored by: Invisiblename

Re: Sky Q App Amazon Prime

Posted by a Superuser, not a Sky employee. Find out more

@TrebleTA  What other apps have you tried? Is the BBC iPlayer ok?

I am just another Sky customer!
Avatar for TrebleTA
Level 5 icon
Topic Author
This message was authored by: TrebleTA

Re: Sky Q App Amazon Prime

Netflix, Paramount+, Disney +, BBC iPlayer, YouTube are the other apps I use no problem, just Amazon Prime.

Vodafone FTTP. Sky Q UHD to Samsung QE55S95BAYXXU , Sky Q Mini.
This message was authored by: xenon81

Re: Sky Q App Amazon Prime

I always find Amazon Prime's performance to be quite poor via Sky, the other apps are all OK, and Prime is also fine on other platforms.

This message was authored by: Invisiblename

Re: Sky Q App Amazon Prime

Posted by a Superuser, not a Sky employee. Find out more

@TrebleTA wrote:

Netflix, Paramount+, Disney +, BBC iPlayer, YouTube are the other apps I use no problem, just Amazon Prime.


With all the other apps working ok, I'm at a loss as what to suggest, apart from maybe use your TVs Amazon Prime app (assuming you have a smartTV)

I am just another Sky customer!
Avatar for TrebleTA
Level 5 icon
Topic Author
This message was authored by: TrebleTA

Re: Sky Q App Amazon Prime

Aye it seems to be very little buffering, if I watch a program and pause and try to go back a bit, hell breaks lose.

Yet if I start a program and fast forward from the start all is fine.

 

I'm guessing it's the same with the picture quality, all starts fine then 20 min in it starts here and there.

Vodafone FTTP. Sky Q UHD to Samsung QE55S95BAYXXU , Sky Q Mini.
Reply