Discussion topic: Sky Q App Amazon Prime
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Message posted on 05 Jun 2023 05:14 PM - last edited: 05 Jun 2023 05:15 PM
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Sky Q App Amazon Prime
So on my Sky Q box I've noticed when using Amazon Prime, that my picture will degrade and go blocky as I am viewing, only happens on prime, that I have noticed.
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Message posted on 05 Jun 2023 10:11 PM
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Re: Sky Q App Amazon Prime
@TrebleTA wrote:So on my Sky Q box I've noticed when using Amazon Prime, that my picture will degrade and go blocky as I am viewing, only happens on prime, that I have noticed.
As that's a streaming service, have you tried restarting your internet router?
Message posted on 06 Jun 2023 10:57 AM - last edited: 06 Jun 2023 10:58 AM
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Re: Sky Q App Amazon Prime
It's just the Sky Q app, if I use the app in the tv there is no problem.
Message posted on 06 Jun 2023 02:36 PM
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Re: Sky Q App Amazon Prime
@TrebleTA wrote:It's just the Sky Q app, if I use the app in the tv there is no problem.
Understood, but it could still be an issue with the internet connection between your router & Sky box; restarting your router would rule that out
Message posted on 06 Jun 2023 06:53 PM
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Re: Sky Q App Amazon Prime
Yes it's been rebooted, more than once over the time I have noticed.
Message posted on 06 Jun 2023 07:32 PM
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Re: Sky Q App Amazon Prime
@TrebleTA What other apps have you tried? Is the BBC iPlayer ok?
Message posted on 07 Jun 2023 07:46 PM
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Re: Sky Q App Amazon Prime
Netflix, Paramount+, Disney +, BBC iPlayer, YouTube are the other apps I use no problem, just Amazon Prime.
Message posted on 07 Jun 2023 08:24 PM
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Re: Sky Q App Amazon Prime
I always find Amazon Prime's performance to be quite poor via Sky, the other apps are all OK, and Prime is also fine on other platforms.
Message posted on 07 Jun 2023 08:59 PM
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Re: Sky Q App Amazon Prime
@TrebleTA wrote:Netflix, Paramount+, Disney +, BBC iPlayer, YouTube are the other apps I use no problem, just Amazon Prime.
With all the other apps working ok, I'm at a loss as what to suggest, apart from maybe use your TVs Amazon Prime app (assuming you have a smartTV)
Message posted on 08 Jun 2023 09:41 AM - last edited: 08 Jun 2023 09:43 AM
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Re: Sky Q App Amazon Prime
Aye it seems to be very little buffering, if I watch a program and pause and try to go back a bit, hell breaks lose.
Yet if I start a program and fast forward from the start all is fine.
I'm guessing it's the same with the picture quality, all starts fine then 20 min in it starts here and there.
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