Hi, Gone through all the Sky recommended "Fix an issue" box still won't turn on. Replaced batteries in remote and tried a new Sky remote. All HDMI leads etc. are in place. Box is a year old as last one (1TB) did the same. New box (?) Thank you.
Posted by a Superuser, not a Sky employee. Find out more
@killer2500 wrote: Hi, Gone through all the Sky recommended "Fix an issue" box still won't turn on. Replaced batteries in remote and tried a new Sky remote. All HDMI leads etc. are in place. Box is a year old as last one (1TB) did the same. New box (?) Thank you.
Have you tried pressing the Standby button (Amber led) on the front of the Q box. If this turns the Q box on Try completly resetting your Bluetooth remote. Press and hold 7 & 9 together on the remote until it’s led flashes four times. Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
