Sky Q
0

Discussion topic: Sky Q 2TB box has been replaced but still freezes

Reply
Mm135
What's this?
This message was authored by Mm135 This message was authored by: Mm135

Sky Q 2TB box has been replaced but still freezes

‎11 Aug 2023 12:26 AM

Sky Q 2TB box has been replaced but after a couple of days it has started with the same problem. Freezing. Staying stuck in standby.   Now dropping out of Netflix continuously.

don5 understand the problem 

Report post
Post 1 of 2
226 Views
Reply
0 Likes
Reply

All Replies

Quoman7
What's this?
Superuser
This message was authored by Quoman7 This message was authored by: Quoman7

Re: Sky Q 2TB box has been replaced but still freezes

‎11 Aug 2023 08:21 AM

Posted by a Superuser, not a Sky employee. Find out more
@Mm135 wrote:

Sky Q 2TB box has been replaced but after a couple of days it has started with the same problem. Freezing. Staying stuck in standby.   Now dropping out of Netflix continuously.

don5 understand the problem 

Hi @Mm135 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
Report post
Post 2 of 2
212 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion