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Discussion topic: Sky Q 2TB box has been replaced but still freezes

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Mm135
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This message was authored by Mm135 This message was authored by: Mm135

Sky Q 2TB box has been replaced but still freezes

‎11 Aug 2023 12:26 AM

Sky Q 2TB box has been replaced but after a couple of days it has started with the same problem. Freezing. Staying stuck in standby.   Now dropping out of Netflix continuously.

don5 understand the problem 

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Quoman7
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Re: Sky Q 2TB box has been replaced but still freezes

‎11 Aug 2023 08:21 AM

Posted by a Superuser, not a Sky employee. Find out more
@Mm135 wrote:

Sky Q 2TB box has been replaced but after a couple of days it has started with the same problem. Freezing. Staying stuck in standby.   Now dropping out of Netflix continuously.

don5 understand the problem 

Hi @Mm135 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

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