Hi. Can anybody help me. Hi got a sky q mini box in February and everything was ok until last week.

[Paul1]

My sky q mini box remote is not operating my tv or sound bar after a visit from a sky engineer yesterday. It worked perfect when I first got it in February. Tried getting help over the phone but had communication problems and unable to resolve. Having to use all three remotes now.

[oldfella]

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@Paul1 wrote:

My sky q mini box remote is not operating my tv or sound bar after a visit from a sky engineer yesterday. It worked perfect when I first got it in February. Tried getting help over the phone but had communication problems and unable to resolve. Having to use all three remotes now.

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Hi @Paul1 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Paul1]

Hi there

problem sorted. My son came round and sorted it out for me. Many thanks for your help though.