Sky Q 1tb

[Davee]

Hi,

So I upgraded to a Sky Q 1tb box a few years ago, they told me that I had to have it to use the UHD part of my bill.

Now the hard drive is broken and they've said they can send me a replacement, but I was wanting to move to the Sky Stream thing and was wondering had anyone else done this, and did you get any money back for the upgrade paid?

Thanks

Dave

[PandJ2020]

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@Davee wrote:

 did you get any money back for the upgrade paid?

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All hardware is owned by Sky and has to be returned if you cancel/change platform.  There are no refunds for any admin charges.

[mr.tickle]

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@Davee wrote:

Now the hard drive is broken and they've said they can send me a replacement, but I was wanting to move to the Sky Stream thing and was wondering had anyone else done this, and did you get any money back for the upgrade paid?

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Note that moving to Sky Stream is a one-way trip. Who told you it [the move from Sky Q to Sky Stream] was an "upgrade"? [EDIT: I misunderstood which upgrade was being questioned!]

[Davee]

It wasn't an admin charge, it was an 'upgrade' charge to go from a normal sky q, to one that was capable of UHD.

[mr.tickle]

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@Davee wrote:

It wasn't an admin charge, it was an 'upgrade' charge to go from a normal sky q, to one that was capable of UHD.

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Ah right thanks, yes that makes sense. I don't believe that would be refundable but happy to be corrected.

[Davee]

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@mr.tickle wrote:

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@Davee wrote:

Now the hard drive is broken and they've said they can send me a replacement, but I was wanting to move to the Sky Stream thing and was wondering had anyone else done this, and did you get any money back for the upgrade paid?

---

Note that moving to Sky Stream is a one-way trip. Who told you it was an "upgrade

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@mr.tickle wrote:

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@Davee wrote:

Now the hard drive is broken and they've said they can send me a replacement, but I was wanting to move to the Sky Stream thing and was wondering had anyone else done this, and did you get any money back for the upgrade paid?

---

Note that moving to Sky Stream is a one-way trip. Who told you it was an "upgrade"?

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 I bought an UHD tv and was told to use the UHD part of Sky, I needed to upgrade my box to a Sky Q 1tb that was capable of showing UHD. This was from a customer service person. I paid £99 for it.

[Davee]

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@mr.tickle wrote:

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@Davee wrote:

It wasn't an admin charge, it was an 'upgrade' charge to go from a normal sky q, to one that was capable of UHD.

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Ah right thanks, yes that makes sense. I don't believe that would be refundable but happy to be corrected.

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Thanks, still don't know whether to keep the Sky Q and get a replacement sent to see if that fixes the issue. 

[PandJ2020]

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@Davee wrote:

It wasn't an admin charge, it was an 'upgrade' charge to go from a normal sky q, to one that was capable of UHD.

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It was an (non-refundable) admin charge.

As you do not own the hardware you cannot pay to upgrade it.  You can only pay the admin charge to cover swapping the hardware version.

[Me134]

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@Davee wrote:

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@mr.tickle wrote:

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@Davee wrote:

It wasn't an admin charge, it was an 'upgrade' charge to go from a normal sky q, to one that was capable of UHD.

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Ah right thanks, yes that makes sense. I don't believe that would be refundable but happy to be corrected.

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Thanks, still don't know whether to keep the Sky Q and get a replacement sent to see if that fixes the issue. 

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If the HD is goosed then any replacement is going to fix the issue. Don't forget to take your viewing card out of the box as they do a doorstep swap, also take the power cable/power supply to the door as V2 models use an external power supply V3 models use a figure of 8 power cable as the power supply is internal. Just make sure you're retaining or getting the correct replacement.

As far as the £99 charge you paid, no, there's no chance of getting that back.

[nigea99]

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@Davee wrote:

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@mr.tickle wrote:

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@Davee wrote:

It wasn't an admin charge, it was an 'upgrade' charge to go from a normal sky q, to one that was capable of UHD.

---

Ah right thanks, yes that makes sense. I don't believe that would be refundable but happy to be corrected.

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Thanks, still don't know whether to keep the Sky Q and get a replacement sent to see if that fixes the issue. 

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hi @Davee 

Whilst the failure of your existing box may have caused you to consider a switch, initially it may be better to just get the replacement box   and think longer term regarding your needs.

Do your research on SKY Stream as it is a different product with no local recording & uses Playlists rather than recordings & makes more use of the Apps for catch up etc & , of course, being streaming  only, relies on a stable good enough internet connection. 

Getting the replacement SKY Q box does not cost you anything - just make sure you take out the viewing card before handing over the faulty box

As the others have said the upgrade fee from the older  non-uhd 1TB to a UHD box is non refundable