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Discussion topic: New Customer,

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This message was authored by: SL2026

New Customer,

How much notice to you require to set up your new system so we can match the termination date of my current provider

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This message was authored by: GD1

Re: New Customer,

Posted by a Superuser, not a Sky employee. Find out more

@SL2026  Sky Q will depend on engineer availability, Sky Broadband minimum of 10 working days from placing your order, Sky Stream is delivered next day and is plug & play.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: nigea99

Re: New Customer,

Posted by a Superuser, not a Sky employee. Find out more

@SL2026 wrote:

How much notice to you require to set up your new system so we can match the termination date of my current provider


hi @SL2026 

 

You have posted in the SKY Q discussions group - are you asking about Broadband or TV ?

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This message was authored by: SL2026

Re: New Customer,

Both Broadband and TV

This message was authored by: Me134

Re: New Customer,

Posted by a Superuser, not a Sky employee. Find out more

@SL2026 wrote:

Both Broadband and TV


You can't guarantee marrying up the end and start date, just use the one touch switch (OTS) system, your broadband will switch on the chosen day, ending one and starting Sky BB.

 

You didn't say which Sky TV service you're using, for Q you'd need to phone up and then (as above) it's subject to a Sky engineer coming out to fit it, Stream gets sent out and is just plug and play, so it'll work with any BB supplier.

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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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