Sky Q 1tb return. No printer or pc.

[louisepepperall]

My partner  Ray   asked sky to post  a label & packaging, but got nothing & has no printer. Tried speaking to someone  it's impossible so I googled the address which is in Coventry so he posted it, enclosed acc no, name  address and all equipment. Tracked it, it's now delivered  to nueaton but no emails. There is a sky  return address in nuneaton  I read by asking Google. 

What's going on? We are tempted to put in a complaint. I'll type it has he had no IT stuff as we both been hacked. 

[louisepepperall]

No help, still no idea if it's arrived.  As I had no return label posted. No printer so can't print  one.  Tracked it's in nuneaton is that  the right  place? Google states  there is a dky return address in nuneaton. 

[Mark39]

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@louisepepperall wrote:

No help, still no idea if it's arrived.  As I had no return label posted. No printer so can't print  one.  Tracked it's in nuneaton is that  the right  place? Google states  there is a dky return address in nuneaton. 

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You don't need to return Sky+ equipment, as explained in the previous replies.

[Daniel0210]

@louisepepperall 

You've also posted on the Sky Q board so the obvious question is… which did you have? 

[Daniel0210]

@louisepepperall 

In view of your thread title in the post on the Sky Q board your posts have been merged together. 

[twilight+princess]

@louisepepperall I've escalated your query to support so look out for the chat icon & click on this to join the chat.

[Greenfingers001]

Thanks for escalating this. We’ve sent @louisepepperall an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[louisepepperall]

No reply but passing the boom.

[Chodley]

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@louisepepperall wrote:

No reply but passing the boom.

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Do you mean they didn't reply to a message you sent in the chat?

Don't know what passing the boom is.

[Daniel0210]

@louisepepperall 

As you were advised, the 48 hours have elapsed since the invite was sent.

[twilight+princess]

Did you click on the Chat icon? If not then the chat would close automatically after 48 hours.
I've escalated your post again, please click on the chat icon once a Sky employee posts.