This is a copy of an e mail I sent to Sky customer services only to be told that they no longer action e mails.I am angry and frustrated-any suggestion on what i can do.
Following the outage my daughter arranged for a new Q box to be provided for us.. How i regret this as it has led to a serious of deceipts and broken promises.
On Tuesday 20 May a DPD courier called Wlodzimerz came to our house. I wasn't in but instead of handing over the new q box and taking the old one as previous e mails said would happen he insisted on coming in to the house and setting the new q box up. He was insistent on taking our existing viewing card although my wife asked him not to.
We were left with a television that can only access terrestrial stations.
When I returned home I rang the call centre -things got worse.
I told the person who answered the call that I wanted him to contact the DPD courier and ask him to return our missing card. He refused to do this saying it was too late-it was twenty to four in the afternoon plenty of the working day left but he refused to listen to me. In the end I was frustrated and handed him over to my wife. He told her that he would arrange for the card the courier took to be blocked and a new one put in the post which should be with us within 2 days.
Guess what,no card was received. I rang the call centre on Sunday 25 May. The person who tool my call was, I think, called Catherine. She told me that the card had not been posted to us and she would arrange for a replacement card to be delivered to us the next day, Monday 26 May. I said do you mean that a courier will deliver it. She confirmed this. I pointed out that Monday was a bank holiday and most people in the uk were not working. Her response was 'Sky is working' .Another lie.
As at today, Tuesday 27 May we still have no viewing card. This is very inconvenient as not only is it impossible to access any non terrestial chanels but it means that routine procedures like freezing a picture, fast forwarding etc are inoperative.
This whole saga has been one of appalling customer service and downright lies.
One simple question-when will we get our viewing card back?
Another question can tell me why Wlodzimerz insisted on coming in the house and why did he take our viewing card when my wife clearly told him she wanted to keep it. Can you confirm that he is employed by DPD and has passed the relevant criminal record checks. His behaviour was certainly very unusual.
I will leave you to respond to this complaint as quickly as possible and hopefully confirm when I will receive our viewing card.
If you check your records you will find that I am a long term customer. Once my current contract expires that situation will probably change.
Thank you for appalling customer service.
I look forward to your reply. It cant be any more disapointing than the service i have received in the last week.
