Sky Movies Channels just a blue screen?

[Gwyn69]

Hi, I'm trying to view certain sky movie channels on my mini box and they're just a blue screen, no message or anything, just plain blue. I've checked connection to network and to the main sky box and they're good. Anyone else had this issue? 

[oldfella]

---

@Gwyn69 wrote:

Hi, I'm trying to view certain sky movie channels on my mini box and they're just a blue screen, no message or anything, just plain blue. I've checked connection to network and to the main sky box and they're good. Anyone else had this issue? 

---

Hi @Gwyn69 

Have you tried rebooting your Main Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Gwyn69]

Thanks I did that  and all good now. We have terrible problems with connectivity with our sky boxes and network , so we are often rebooting everything in our house 🤪