Sky Mini box

[Carole+Charles]

We had a surge which knocked our internet out 

Whilst they did maintence . Since then my sky mini box is frozen on continue with set up 

I cant click on anything to continue setting it up 

Any ideas ? How to get it working again 

[MarkGoldsmith]

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@Carole+Charles wrote:

We had a surge which knocked our internet out 

Whilst they did maintence . Since then my sky mini box is frozen on continue with set up 

I cant click on anything to continue setting it up 

Any ideas ? How to get it working again 

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Which Sky Tv service do you have? You have posted in the Sky Go forum which is an app and therefore doesn't have a mini box.

[oldfella]

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@Carole+Charles wrote:

We had a surge which knocked our internet out 

Whilst they did maintence . Since then my sky mini box is frozen on continue with set up 

I cant click on anything to continue setting it up 

Any ideas ? How to get it working again 

---

Hi @Carole+Charles 

Reset your mini remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the mini box.

Switch your mini box back on and you then you should be able continue set up.

Once you get the mini working make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Carole+Charles]

Thankyou