0

Discussion topic: Sky Live not working

Reply
This message was authored by LJ19 This message was authored by: LJ19

Sky Live not working

Since the winds this weekend i have no satellite reception resulting in NO live tv on any channel!!

Reply

All Replies

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky Live not working

Posted by a Superuser, not a Sky employee. Find out more

Follow this to conclusion: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Live not working

Posted by a Superuser, not a Sky employee. Find out more

@LJ19 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion