Sky Films Pixelating ?

[Chilster]

SKY Q box pixelating on the Movie channels only - 1TB box no issues on any other channels .. Ideas/Help please ? 

[Quoman7]

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@Chilster wrote:

SKY Q box pixelating on the Movie channels only - 1TB box no issues on any other channels .. Ideas/Help please ? 

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Hi @Chilster Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Incanto]

My SkyQ has the same problem, all the sky channels from 301 to 311 they go into a scramble mode til around 6pm then they are ok. I have turned system off at the wall for 5 mins still the same once it get through boot up. Any clues

[Kirsty+S27]

Hi @Incanto 

Welcome to the Sky Community Forum!

I apologise you are having issues with those particular channels. Can you advise how long this issue has been going on for and if possible if you have any photos of the pixelating you are seeing?

Thank you

[xenon81]

It would also be useful to know if Sky Megahits (303) is affected or just the other movie channels. Megahits is broadcast on a different frequency to the others. 

[Incanto]

Channel 303 is not pixelated but all the rest are.

[Incanto]

Here is a video of the problem 

[Dallen9798]

@Incanto 

Satellite signal issue, if you cant get the chat with them on here give Sky a call for an engineer to be sent out.

[Kirsty+S27]

Hi @Incanto 

Thank you for sending the video. Can you tell me if satellite signal has a tick on your box please. You can do this by pressing HOME -> settings -> Status -> satellite signal 

Thank you.

[Incanto]

Yes has tick.

when you go on more info.

satellite signal.   Locked

signal strength.     30

signal quality.        90

LNB type.        Wideband

[Incanto]

Yes has tick.

when you go on more info.

satellite signal.   Locked

signal strength.     30

signal quality.        90

LNB type.        Wideband

[Godfrey]

@Incanto  A signal strength indication of just 30 is likely to be around 52 dBuV which is the absolute minimum signal strength that a Sky Q receiver can accept.

This is indicative of the signal strength that would be expected if the absolute maximum lengths of coaxial cable had been used between your satellite dish Wideband LNB and the Sky Q receiver.

So, if Sky have used their preferred 'thin lossy' CT63 / WF65 coaxial cable (outer diameter 4.8mm), is the length of coaxial cable that has been used around 45 metres long, or if CT100 / WF100 coaxial cable (outer diameter 6.7mm) has been used, is the length of coaxial cable around 75 metres long.

If the length of coaxial cable that has been used is less than these absolute maximum lengths, then an indicated signal strength of just 30, would suggest that your satellite dish is no longer optimally aligned to receive from the Astra 28.2 degrees East satellite cluster.

Godfrey.