Viewing Card

[Eddy63]

I have the following error message "Please ensure the correct viewing card is inserted with the chip facing up". What do I need to do to clear it?

[oldfella]

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@Eddy63 wrote:

I have the following error message "Please ensure the correct viewing card is inserted with the chip facing up". What do I need to do to clear it?

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Hi @Eddy63 

Try removing the card and reinsert it after giving it a gentle wipe with a lint free cloth.

[Eddy63]

Hi@oldfella,

Thanks for the suggestion. Sadly it did not work. I think it is something to do with the box.

[oldfella]

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@Eddy63 wrote:

Hi@oldfella,

Thanks for the suggestion. Sadly it did not work. I think it is something to do with the box.

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Hi @Eddy63 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Eddy63]

Hi@oldfella,

Thanks for the new suggestion but, sadly, that didn't work either. I finally managed to get through to Sky who decided to replace the box after going through the tests you suggested. A good result in the end but I have to set up the box as it would take another two weeks to get an engineer to do it.

[bob1234]

@Eddy63 Here is information on how to set up Q devices
https://www.sky.com/help/diagnostics/setting-up-sky-q/what-sky-equipment-do-you-have