Sky Equipment Return

[DHall89]

Had to send back sky equipment in 3 separate packages as I only recieved a box for my boradband router. I am being charged £33 for a non return (unsure what item) - I have a post office receipt so how do I challenge this?

[Daniel0210]

@DHall89 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.,

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

edit-

£33 seems to be for a booster.

From Skys own website...

What you'll be charged

The charge depends on what equipment you haven't returned to us.

Sky Q:

• Sky Q 1TB box - up to £117
• Sky Q 2TB box - up to £135
• Sky Q Mini box - up to £52

Sky Broadband:

• Sky Gigafast+ Hub - up to £112
• Sky Max Hub - up to £75
• Sky Broadband Hub - up to £53
• Sky Max Pod - up to £58
• Sky Broadband Booster - up to £33

[Daniel0210]

@DHall89 

I've added to my original post.