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Discussion topic: Sky Cinema

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This message was authored by Jessbutterfly This message was authored by: Jessbutterfly

Sky Cinema

I have recently had sky cinema added to my account but when I try and watch something it tells me to upgrade and then says I am already subscribed and should be working within 4 hours. This was put on my account last Thursday. Please help 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

@Jessbutterfly wrote:

I have recently had sky cinema added to my account but when I try and watch something it tells me to upgrade and then says I am already subscribed and should be working within 4 hours. This was put on my account last Thursday. Please help 


@Jessbutterfly I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Cinema

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Jessbutterfly.

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