My sky Q won't switch on with via Home. I need to do it manually and when it turns on it's frozen

[Marie47]

Hi my SKY Q is frozen. I'm getting nowhere with the help option 

[oldfella]

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@Marie47 wrote:

Hi my SKY Q is frozen. I'm getting nowhere with the help option 

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Hi @Marie47 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.