Sky Cinema

[Ian2411]

Whenever watching a movie on Sky Cinema it constantly freezes and glitches for a second 

I'm watching via Sky Q 

[Daniel0210]

@Ian2411 

Any error message on the screen? 

[Ian2411]

No error message at all ? 

[Daniel0210]

@Ian2411 

It's worth rebooting the boxes. 

Try a reboot of the main Sky Q box first, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.