Sky Cinema Problems

[DanboJ]

Good afternoon all,

A problem has occurred with my Sky Q account/box. It's the third time it's happened, seems to be every other month. I subscribe to sky cinema but now stating that I need to upgrade to access. Previously, a super user has helped and solved the problem their end. I was wondering if somebody could help please.

Thanks,

Dan

[caesarome]

@DanboJ 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[DanboJ]

Thank you  @caesarome 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to DanboJ.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[DanboJ]

Good evening all,

A problem has occurred with my Sky Q account/box. It's the fourth time it's happened, seems to be every other month. I currently subscribe to sky cinema and have done for numerous years but now stating that I need to upgrade to access. Previously, a super user has helped and solved the problem their end. I was wondering if somebody could help please. Also if anyone can explain why this is a reoccurring fault. 

Thanks,

[Daniel0210]

@DanboJ 

To see if they can help you again I’ve re-escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent @DanboJ an invite to chat.