Sky Cinema Problems

[DanboJ]

Hi all,

We've had sky cinema for a number of years, I've just tried to download a movie for one of my children and it's not letting me - it says Press 🔴 to upgrade and watch 'said film' - I've pressed the red button out of curiosity and it says I've already added this package to my sky subscription.

At a loss at the moment!

[MightyQuinn]

Hi @DanboJ   I would start by power rebooting your Main box. You haven't downloaded an UHD movie without a UHD subscription?

[DanboJ]

@MightyQuinn  - just tried rebooting but still doing the same. Not attempted to download a UHD movie but we do have the UHD package anyway. 

[Laing1 · Accepted solution]

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@DanboJ wrote:

Hi all,

We've had sky cinema for a number of years, I've just tried to download a movie for one of my children and it's not letting me - it says Press 🔴 to upgrade and watch 'said film' - I've pressed the red button out of curiosity and it says I've already added this package to my sky subscription.

At a loss at the moment!

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@DanboJ I have escalated this to sky

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Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent DanboJ an invite to chat.