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Discussion topic: Sky Cinema Problems

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This message was authored by DanboJ This message was authored by: DanboJ

Sky Cinema Problems

Hi all,

 

We've had sky cinema for a number of years, I've just tried to download a movie for one of my children and it's not letting me - it says Press 🔴 to upgrade and watch 'said film' - I've pressed the red button out of curiosity and it says I've already added this package to my sky subscription.

At a loss at the moment!


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Sky Cinema Problems

Posted by a Superuser, not a Sky employee. Find out more

@DanboJ wrote:

Hi all,

 

We've had sky cinema for a number of years, I've just tried to download a movie for one of my children and it's not letting me - it says Press 🔴 to upgrade and watch 'said film' - I've pressed the red button out of curiosity and it says I've already added this package to my sky subscription.

At a loss at the moment!


@DanboJ I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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