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Discussion topic: Sky Cinema Problems (again)

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This message was authored by DanboJ This message was authored by: DanboJ

Sky Cinema Problems (again)

Good evening all,

 

This seems to be a problem I encounter every 3 months or so. I already subscribe to sky cinema but randomly every so often, it says I need to subscribe to watch any movies.

it was working absolutely fine earlier today, and just sat down this evening to finish the movie and I'm met by the blue screen.

Can I please get some help?

 

Thanks

Dan


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This message was authored by Greenfingers001 This message was authored by: Greenfingers001 Answer

Re: Sky Cinema Problems (again)

Posted by a Sky employee

Thanks for escalating this. We’ve sent @DanboJ an invite to chat.

View this Answer within the discussion

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Cinema Problems (again)

Posted by a Superuser, not a Sky employee. Find out more

@DanboJ 

I’ve escalated your post to Sky and the Messaging Team should contact you later. Make sure you mention the frequency of this issue. They may suggest a replacement viewing card? 

I think you know the process. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001 Answer

Re: Sky Cinema Problems (again)

Posted by a Sky employee

Thanks for escalating this. We’ve sent @DanboJ an invite to chat.

This message was authored by DJ232 This message was authored by: DJ232

Re: Sky Cinema Problems (again)

I'm also having this issue 

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