39

Discussion topic: Sky Cinema Listings Incorrect?

Reply
Reply
This message was authored by BobEngineer This message was authored by: BobEngineer

Re: Sky Cinema Listings Incorrect?

I thought at first my box TV guide was not updated, but I checked the online TV guide and correct, lots of movies replaced or cancelled. At first I thought maybe its a 'sensitivity' issue like movies on certain theme removed due to some news event I had not heard about yet or a disgraced actor in it or something. But its affected a wide range of stuff. Like someone connected the wrong schedule to the system.

This message was authored by daveNOS This message was authored by: daveNOS

Re: Adverts during movies

Posted by a Superuser, not a Sky employee. Find out more

@LO11 & @Chris714  & @Kev120 Which channels and movies are you all watching when this is happening as i don't get that issue with any Sky Cinema channels.


Edit.

I should add im using NowTV so it may be platform specific.

This message was authored by Vanessa4 This message was authored by: Vanessa4

Re: Sky Cinema Listings Incorrect?

Yes I am- films showing not what they are supposed to be in the menu

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Adverts during movies

Posted by a Superuser, not a Sky employee. Find out more

@daveNOS wrote:

@LO11 & @Chris714  & @Kev120 Which channels and movies are you all watching when this is happening as i don't get that issue with any Sky Cinema channels.


Edit.

I should add im using NowTV so it may be platform specific.


To my knowledge adverts are not present on live broadcast once the film has started on channels 301-311 this is on satellite 

 

on demand versions may be different 

 

@Chris714 @LO11 @Kev120 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Andy472 This message was authored by: Andy472

Re: Sky Cinema Listings Incorrect?

I pressed select on the remote control and it's downloaded the correct film

This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Sky Cinema Listings Incorrect?

Posted by a Sky employee

Hi all, and if you're new here welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

 

Thank you for posting. We are aware there might be an issue and are looking into it.

 

We apologise for any inconvenience caused.

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by SueG3 This message was authored by: SueG3

Re: Sky Cinema Listings Incorrect?

I've been in touch with sky helpline, who are suggesting services to sky+ boxes have been stopped and that I upgrade to sky q. Anyone else heard this?

This message was authored by Smithy1495 This message was authored by: Smithy1495

Tv guide not showing correct tv program

Sky movie channels not showing the right program. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Adverts during movies

Posted by a Superuser, not a Sky employee. Find out more

@Chris714 wrote:

Hi hivemind. I've not watched a film on the movie channel for a while, so decided to watch a film today only to have over 30 minutes of adverts during the film. 


Sky Cinema-brand channels* do not have advertising during the runtime of a movie.

 

The non-Sky channels which are dedicated to showing movies do run adverts because they have no income from a Sky Cinema subscription: nothing new there.

 

Those would be Film4, Movies24 and Great!

 

 

* Sky Cinema channels are:

 

Sky Action 

Sky Animation 

Sky Comedy 

Sky Drama 

Sky Family 

Sky Greats 

Sky Hits 

Sky Premiere 

Sky Sci-Fi Horror 

Sky Select 

Sky Thriller 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Adverts during movies

Posted by a Superuser, not a Sky employee. Find out more

@Chris714 wrote:

I've read about ad skip, but I'm not paying for a money grabbing scheme so I can watch a film uninterrupted. 


Ad Skipping is a feature on Glass & Stream, and only applies to on-demand content.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by daveNOS This message was authored by: daveNOS

Re: Sky Cinema Listings Incorrect?

Posted by a Superuser, not a Sky employee. Find out more

@SueG3 wrote:

I've been in touch with sky helpline, who are suggesting services to sky+ boxes have been stopped and that I upgrade to sky q. Anyone else heard this?


@SueG3 I would say that the agent you spoke to wasn't being truthful.

This message was authored by Kev1201 This message was authored by: Kev1201

Re: Adverts during movies

Watched dune 2 then went over to inception, adverts started on both after a short while, also noticed that some of the films advertised on the schedule, eg I am legend and gods of Egypt were not the films being played 

This message was authored by Kev1201 This message was authored by: Kev1201

Re: Adverts during movies

Watched dune 2 then went over to inception, adverts started on both after a short while, also noticed that some of the films advertised on the schedule, eg I am legend and gods of Egypt were not the films  played 

Peter0208
Topic Author
This message was authored by Peter0208 This message was authored by: Peter0208

Re: Sky Cinema Listings Incorrect?

I have a Sky Q box and its happening on my system, I think they may be telling Porkies!!

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Adverts during movies

Posted by a Superuser, not a Sky employee. Find out more

@Kev1201 @Peter0208 

 

Other posts suggest there's currently an operational glitch in Sky Cinema delivery.

 

https://helpforum.sky.com/t5/Sky-Q/Sky-Cinema-Listings-Incorrect/td-p/4826046 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion