Sky Broadband not connected to Sky Q

[Ponkney]

Hi,

We are experiencing issues with our Sky Broadband, the lights are all green but the connection is not connected to our Sky Q box. 

it's not allowing us to connect this and we have tried all the steps on website.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[Chodley]

The sky Q box connects to the router, not the other way round. Might seem pedantic but thinking about it that way helps troubleshooting.

worth trying a reboot of the router first then the sky Q box.