Problems with signal and sky q card

[Chris09]

When I try to watch on hdmi it keeps saying no signal, I have to reconnect then it says please insert card facing up , I then have to turn off at the plug. I do this and it's fine but next time I turn to on I have to do it all over again. Do I need a new card. 

[Tom-W19]

Hi @Chris09 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147