0

Discussion topic: Sky Box goes Amber regularly crashes

Reply
This message was authored by: Andy+S+Sky+Q

Sky Box goes Amber regularly crashes

Sky Box crashes goes Amber regularly twice every week. Frustrating as org toward recordings etc

 

What can I do as Sky Box is a nightmare. 2Tb model and less than 2 years old

Reply

All Replies

This message was authored by: Daniel0210

Re: Sky Box goes Amber regularly crashes

Posted by a Superuser, not a Sky employee. Find out more

@Andy+S+Sky+Q 

What have you tried so far? 

It’s always worth starting with a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Reply