Sky Box apps keep loading

[Ben19942]

Hi,

The apps on my sky box- specifically YouTube, Netflix, Disney+ keep loading, this is after I have used them, exited and try to use again, could be 5 mins later, or the next day.

Only workaround is turning off the skybox at the wall, waiting 30 seconds and turning on again, but I can't keep doing that! 

[ThePope27]

Hi @Ben19942 

Have you tried refreshing apps

To refresh the apps in the Hidden menu, follow these steps:

1. Press the Home button and navigate down to Settings without selecting it.
2. While Settings is highlighted, press 0 0 1 Select.
3. Choose Apps.
4. Highlight "Refresh all Apps on this box."
5. You'll see a message confirming that your apps are being refreshed, which will remain on screen until you press Dismiss to return to normal viewing.

It's recommended to wait at least 5 minutes before doing so.

Note that the refresh process can take up to 24 hours to complete.