@Woodey86 wrote:
Hi My sky Q box that I have ahd for around 3 years keeps crashing whilst i am usong the apps. It wasn't to bad at first but lately it's become unbearable. Every 5 mins I have to press home and reload the app. I can't get trougha full episode without having to re start it l. Sky can you help?
@Woodey86 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.
If you have not done so have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
the other thing to try is
refreshing the apps in the engineers menu
To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu
scroll down to apps > refresh
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
