@riant wrote:
My Q box has lost signal on some of my channels not had an issue before but my signal on my broadband has dropped really low I spoke to a sky advisor ealier today and he said that.s why I.am not getting a signal .Forgive me for being silly but I thought the tv signal runs from the dish?
hi @riant
You are not being silly & you are correct that live TV channels on SKY Q come from the dish and not via broadband
Streaming apps and downloads are via the internet but not live channels
Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system
