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Discussion topic: Signal problems

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Stuart661
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This message was authored by Stuart661 This message was authored by: Stuart661

Signal problems

‎31 May 2024 05:31 PM

Losing signal, picture scrambled 

message saying we are having technical problems 

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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1

Re: Signal problems

‎31 May 2024 05:40 PM

Posted by a Superuser, not a Sky employee. Find out more
@Stuart661 wrote:

Losing signal, picture scrambled 

message saying we are having technical problems 

@Stuart661 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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oldfella
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Superuser
This message was authored by oldfella This message was authored by: oldfella

Re: Signal problems

‎31 May 2024 05:53 PM

Posted by a Superuser, not a Sky employee. Find out more
@Stuart661 wrote:

Losing signal, picture scrambled 

message saying we are having technical problems 

Hi @Stuart661 

Work through the following link.
https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

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