Have you rebooted the main Sky Q box to see if that helps?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Give Sky a call. They may agree to a doorstep box swap. If they do DPD will deliver a new box and exchange it for the faulty one at your door. If so remember to remove your viewing card from the faulty box before it disappears in the back of a van.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
