Discussion topic: Sending equipment back
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Message posted on 13 Nov 2023 07:13 AM
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Sending equipment back
I haven't had a returns label to send my equipment back
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Message posted on 13 Nov 2023 07:26 AM
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Re: Sending equipment back
@Stace2
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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MERRY CHRISTMAS and a HAPPY NEW YEAR
Message posted on 13 Nov 2023 02:28 PM
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Re: Sending equipment back
I've have the box to return th equipment but not the returns label
Message posted on 13 Nov 2023 03:02 PM
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Re: Sending equipment back
You should be able to print labels from the link on the earlier post.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Message posted on 13 Nov 2023 07:02 PM
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Re: Sending equipment back
@Stace2 wrote:I've have the box to return th equipment but not the returns label
@Stace2 if you follow the link in @Daniel0210 post the one above yours the link when followed will show where to print a label
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