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Discussion topic: Sending equipment back

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This message was authored by: Stace2

Sending equipment back

I haven't had a returns label to send my equipment back 

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This message was authored by: Daniel0210

Re: Sending equipment back

Posted by a Superuser, not a Sky employee. Find out more

@Stace2 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.


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This message was authored by: Stace2

Re: Sending equipment back

I've have the box to return th equipment but not the returns label 

This message was authored by: Daniel0210

Re: Sending equipment back

Posted by a Superuser, not a Sky employee. Find out more

@Stace2 

You should be able to print labels from the link on the earlier post. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
This message was authored by: Laing1

Re: Sending equipment back

Posted by a Superuser, not a Sky employee. Find out more

@Stace2 wrote:

I've have the box to return th equipment but not the returns label 


@Stace2 if you follow the link in @Daniel0210 post the one above yours the link when followed will show where to print a label


I may be a Sky Superuser but I am still just a Sky customer

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