I have 1 main box and 2 mini boxes but can only watch 1 mini box at a time. For some reason a message is displayed advising too many boxes are connected yet I only have a total of 3.
Posted by a Superuser, not a Sky employee. Find out more
@Angry+customer. To check if you have the non UHD 1TB box check in:- Home - Settings - System Info - Hardware Version If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
I have 1 main box and 2 mini boxes but can only watch 1 mini box at a time. For some reason a message is displayed advising too many boxes are connected yet I only have a total of 3.
You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content. The original 1 TB non UHD box only permits the use of one mini at a time. If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits. See the following link for the Versions of main Q box referred to above. https://www.sky.com/help/articles/sky-software-updates. It should also be remembered that minis cannot view UHD recordings or content.
