Sending equipment back

[EmilyC2]

Hi there

i have been asked to send equipment back, for the charges to come off my bill. I am trying to do so and was told to take it to post office but the lady has said she needs a code or something as she can't give me a label, I am really keen to get this sent back as I need to pay my bill

Emily Curran 

[Daniel0210]

@EmilyC2 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.