Sending Sky Q Box back

[Katrine1]

The DPD courier is expecting my Sky Q box to be ready for exhange but I don't have any packaging as I have been advissed to use the packaging the new Sky Q box that it comes in. The DPD courier won't have the time to wait for me take the new Sky Q box thqt it comes in and resuse it.  How do I arrange for my old Sky Q box to be collected by DPD.

[lettice]

When the DOD courier is on your doorstep, you can unpack your new box when it’s delivered, and put your old box, remote and HDMI cable into the  same packaging. Hand it back to the courier when you’re done.

The courier will not fully hand over the new box, until they have seen the old box for replacement.

Most importantly if doing a door swap for a replacement Sky Q box, is to remove your current Sky Q viewing card.

You will need that for the replacement Sky Q box.

[Katrine1]

DPD sent me a message stating that they are expecting that my old Sky Q box will  be readily boxed for an exchange. I need to rearrange a collection of my old Sky Q box.  The new Sky box will be delivered today by DPD.

[Daniel0210 · Accepted solution]

@Katrine1 

The process described by @lettice is the usual way to do it. The courier will not be expecting the faulty box to be already packaged up. If you did that he/she wouldn't be able to see what you're returning. 

[MightyQuinn]

Hi @Katrine1   I would make sure that you include all the accessories to be swapped. Take your viewing card out now and keep it. We have had several cases of people not swapping their power cable and ending up with one that doesn't  work. Make sure you have everything before you let the driver go. Important, have everything ready, they are not known for their patience.

[Chodley]

It's not true that expect it to be packaged up. You just put it in the box the new one comes in.