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This discussion topic has been answered Discussion topic: Second multi box has few channels

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This message was authored by: James37

Second multi box has few channels

Sky Q downstairs work fine

upstairs multi second box works but has very little channels working 

no sports of film channels 


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This message was authored by: Daniel0210 Answer

Re: Second multi box has few channels

Posted by a Superuser, not a Sky employee. Find out more

@James37 

Presuming the mini box upstairs was obtained legitimately from Sky… try rebooting the main Sky Q box first, then when that's up and running again do the same with the mini box.
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: Daniel0210 Answer

Re: Second multi box has few channels

Posted by a Superuser, not a Sky employee. Find out more

@James37 

Presuming the mini box upstairs was obtained legitimately from Sky… try rebooting the main Sky Q box first, then when that's up and running again do the same with the mini box.
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: James37

Re: Second multi box has few channels

Thanks for the idea but still only have very little channels

This message was authored by: Daniel0210

Re: Second multi box has few channels

Posted by a Superuser, not a Sky employee. Find out more

@James37 

What are you seeing when you try to watch a sports or Cinema channel on the mini box? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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