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Discussion topic: You are saying I haven’t returned my mini box but you have previously acknowledged the return

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This message was authored by Siannie This message was authored by: Siannie

You are saying I haven’t returned my mini box but you have previously acknowledged the return

I returned my sky q mini box on 21.11.23 and received an email acknowledgement from you. Since then you have been emailing and texting me to say I've not returned it and you're going to charge me. I have the receipt to show this was posted and as above you emailed me on 21.11.23 to acknowledge I'd sent it 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: You are saying I haven’t returned my mini box but you have previously acknowledged the return

Posted by a Superuser, not a Sky employee. Find out more

@Siannie 

You will need to call Sky. 🎅The escalation process is unavailable until Thursday 28 December. If you have to call Sky we’ve been informed the phone lines will be open:
Christmas Eve ~ 0900 til 1800
Christmas Day ~ 0900 til 1800
Boxing Day ~ 0800 til 2000
New Years Eve ~ 0900 til 1800
New Years Day ~ 0800 til 2100
Other days will be normal hours.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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