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Discussion topic: Screen pixilates and flashes green on UHD channels.

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This message was authored by WBAde This message was authored by: WBAde

Screen pixilates and flashes green on UHD channels.

I have had a Sky Q box for since 2016. a few years ago we started having problems with the screen very annoyingly pixilating. I read a suggestion that if you swap the two cables over in the back of the box from the dish, it stops it. This does seem to work and every few months when it starts pixilating again, i would swap them over and it would be good again. Not ideal i know, but i could live with it. Over the last few months however it has got worse, im swapping the cables over pretty much fortnightly, and i have noticed that it isnt solving the problem when i watch anything UHD like the sports channels, the pixilating and glitching is quite bad on those channels and the screen will wash out green for a few seconds, then come back on, making them now pretty much unwatchable. Has anyone else had a similar problem? I thought i would see if there are any things i could try to solve it myself before i ring Sky up and go through the whole "reset you box/switch it off at the wall/change hdmi cable" rigmarole that they will inevitably ask (like i haven't tried all that a dozen times!)

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Screen pixilates and flashes green on UHD channels.

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you need your dish alignment checked.  UHD channels are likely to be more susceptible to slight alignment issues.

I am just another Sky customer and my views are my own
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