I paid 50 for sky mini qbox and now they want it when i cancel

[Dolan1]

I have 2 sky q mini boxes i paid 50 for each i have cancled my contract now there asking for the qbox and the 2 mini do I own these as I paid for them 

[TimmyBGood]

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@Dolan1 wrote:

do I own these as I paid for them 

No, you do not (and did not).  Any lump sum paid was a non-returnable fee, not a purchase price: all Q television hardware is on loan.

Unfortunately this has been a cause of confusion since Q launched in early 2016.

[PandJ2020]

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@Dolan1 wrote:

I have 2 sky q mini boxes i paid 50 for each i have cancled my contract now there asking for the qbox and the 2 mini do I own these as I paid for them 

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All Q hardware is owned by Sky and must be returned if you cancel your subscription - it's extremely clear in the T&C's you agreed.

If you do not return them then you will be charged non-return fees and you still won't own them.

What you paid was one-off admin charges - you did not purchase them.

[caesarome]

@Dolan1 

As stated above as they are owned by Sky and loaned to you then they must be returned.

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

[oj01]

@Dolan1 

They're of no use to you anyway. They won't work without a subscription and you can't sell them (not least because they're not yours) as they wouldn't work for anyone else either.

[Invisiblename]

@Dolan1  When you return the boxes, make sure you keep the proof of posting, even if the 3rd party company that deals with the returns indicates that they have received them, as there is a major delay between them collecting the items & Sky ackowledging that they have them.  Without the proof of posting you will have a harder time convincing Sky that you;ve sent them!