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Discussion topic: Screen lags and stutters.

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This message was authored by: LH19

Screen lags and stutters.

My tv screen freezes and stutters while watching live, recorded and dowloaded programs.

Downloading is extremely slow.

Software issues appears on some recordings.

A black screen appears for a few seconds when changing channels.

There is no problem with the internet connection and I have done alot of the recommended steps outlined in other posts:

 - Software update but the latest software was already installed

 - Factory reset of the sky Q box

 - Re boot of the router and sky q box and mini box

 

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This message was authored by: Mark_Jabez

Re: Screen lags and stutters.

Call sky and get your box replaced and it will start working fine

 

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This message was authored by: LH19

Re: Screen lags and stutters.

thanks @Mark_Jabez but unfortunately I haven't managed to get past the automated service.

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