0

Discussion topic: Screen goes black during program on Sky Q

Reply
This message was authored by: Moo58

Screen goes black during program on Sky Q

The screen randomly goes black during a program. Replaced tv, thinking that was the problem, but it is still doing it. Can scroll up or down to next channel and the signal is ok again. Screen is completely black and looks like the TV is off when it is actually still working. Any ideas?

Reply

All Replies

This message was authored by: Danz994

Re: Screen goes black during program on Sky Q

Posted by a Sky employee

Hi there @Moo58 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Reply