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Discussion topic: Unable to view recordings or playback

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This message was authored by: JoSkymbob

Message posted on ‎24 Sep 2026 02:18 PM

Unable to view recordings or playback

I am unable to watch recordings and play back isn't working for both main and mini boxes.  HDMI cables checked and reboot completed but same issue.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎24 Sep 2026 02:23 PM

Re: Unable to view recordings or playback

Posted by a Superuser, not a Sky employee. Find out more

@JoSkymbob 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Can you watch live TV? Can you view the epg? What error messages are you seeing? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: DaveDrizen

Message posted on ‎24 Sep 2026 04:20 PM

Re: Unable to view recordings or playback

@JoSkymbob wrote:

I am unable to watch recordings and play back isn't working for both main and mini boxes.  HDMI cables checked and reboot completed but same issue.

Did you have  HD add on that you have now cancelled?

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