18 Aug 2023 10:56 AM
My Sky Q minibox is not displaying on screen nor is there any sound even though the minibox light is green and the main box is working fine and is saying the minibox is connected
18 Aug 2023 11:24 AM
Posted by a Superuser, not a Sky employee. Find out more
@Sjc164 wrote:
My Sky Q minibox is not displaying on screen nor is there any sound even though the minibox light is green and the main box is working fine and is saying the minibox is connected
Hi @Sjc164
First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.
This will change the Q box to standard resolution which will work for all TV’s.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion