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Discussion topic: Sky Q minibox is green but nothing on screen

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This message was authored by Sjc164 This message was authored by: Sjc164

Sky Q minibox is green but nothing on screen

My Sky Q minibox is not displaying on screen nor is there any sound even though the minibox light is green and the main box is working fine and is saying the minibox is connected 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q minibox is green but nothing on screen

Posted by a Superuser, not a Sky employee. Find out more

@Sjc164 wrote:

My Sky Q minibox is not displaying on screen nor is there any sound even though the minibox light is green and the main box is working fine and is saying the minibox is connected 


Hi @Sjc164 

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

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